Electronic Resources Links
All users enter through the same link. However, off-campus users will be asked for your UNM or HSC NetID and password before gaining access to the database selected.

Enter your UNM or HSC NetID
Once you've selected the database, you should then specifically be asked for your UNM or HSC NetID with the message, “Please enter your UNM or HSCNetID:” If you see a different prompt you are probably not at the right page. Remember that your NetID is your account name but does not include "@unm.edu".

What to do if UNM or HSC NetID won’t validate
If your UNM or HSC NetID does not validate the following message is displayed, "**The information you entered was invalid, please try again.**" We have setup an information page to assist you if you are unsure of your UNM or HSC NetID information. Remember only current UNM student, faculty or staff associated with the UNM Albuquerque campus can use the services remotely.

NOTE: UNM ITS requires that the NetID password be changed at least every 6 months (see Password FAQ.) If you can log into your UNM email account (link here to UNM WebMail) via your NetID then you should be able to use Library resources from off campus via your NetID. If you are unable to log onto your UNM email account, the password may have expired and will need to be reset.

What to do if the page won’t display that asks for a UNM or HSC NetID or you get the message, “No Common Encryption Algorithm”
If the screen that asks for your UNM or HSC NetID won’t display or you have problems once the NetID has been entered, it usually means that the browser you use needs to be updated. In this case you may get the message, “No Common Encryption Algorithm” or you may find the page will just not load at all. Older browsers may not work because they are unable to perform the128-bit encryption or confirm the security certifcates which is required to use the REMOTE system.

The common fix for this is to upgrade your web browser or install and use a different browser (such as a higher version of Netscape or Internet Explorer) when using library databases/journals. We recommend upgrading to Netscape 7+ and I.E. 6+ for best results in most databases.

Use of Cookies
The REMOTE system requires your browser to accept cookies. If you have turned off the use of cookies the links will not work.

eJournal access problems
If you have problems accessing some issues of an electronic journal, check Gold Rush to verify that we should have access to the years/issues you need.

What to try when things don't work
If you have problems using a Web browser to access a resource, try a different browser. Some databases work better with one browser than another, for example, if you normally use Netscape then try Internet Explorer and see if the problem is resolved. If you use AOL and have problems, once you are connected to AOL minimize the window and open an Internet Explorer or Netscape window and try the service again. Another option is to upgrade the version of the browser you are running.

Sometimes a resource in unavailable due to heavy Internet traffic or a problem with the vendor’s software
You may wish to call a reference desk to see if we are also experiencing problems with a resource from on-campus. If you have persistent problems accessing a resource then …fill out form to request assistance.